FAQ
GENERAL
I am looking for a replacement part but can’t find what I am looking for on your site?
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Please Contact Us and we will try our best to source or custom make the item you are looking for.
How do I return an item I purchased if I am not happy?
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Please Read our Shipping & Returns Policy to follow the correct procedure and ensure your item qualifies for a return. Unfortunately, we are not able to refund customers on custom made items.
What do you charge for shipping?
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All shipping methods and their costs are included under our Shipping & Returns Policy.
How can I contact M5?
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Give us a call on 087 997 0865 or email us via the email form on our Contact Us page.
TRAMPOLINES
I need to buy a new trampoline mat, what brand do you sell?
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No matter the brand, shape or size of the trampoline, we have an inhouse team that custom make each trampoline mat in order to fit our customers needs.
I’m not sure what size trampoline I have, how do I figure it out?
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Measure the length of the trampoline from the top of the outer metal frame across the mat to the top of the outer metal frame on the opposite side.
How do I measure my trampoline mat to ensure I am buying the correct size?
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Measure the length of the mat from the top of the outer D-Ring, across the mat, to the top of the opposite outer D-Ring.
How do I install my new trampoline mat?
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For even distribution of spring tension and ease of assembly, the springs must always be installed on opposite sides of the mat in an alternating manner. Imagine a clock, begin by loading the first spring at 12 and the next one at 6. Load the following spring at 3 and then 9, continue by loading the next spring at 1 and 7. Repeat until all the springs have been used.
How do I measure my trampoline springs to ensure I am buying the correct size spring?
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Place a ruler alongside the spring and measure it from the top of hook to the bottom of the other hook, ensure that the spring is tightly coiled when measuring.
When should I replace the trampoline springs?
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The trampoline springs should be replaced when gaps between the coils or rusr begins to appear .
